Frequent Asked Questions 

1.  Do I need to do anything before NHS arrives?

It is best that all toys, clothes, dirty dishes, personal items and valuables are put away before we arrive. You will get more for your money if we are spending our time cleaning rather than picking things up off the floor and furniture. If you don't have a chance to pick up before we come, we will always do our best. If there are toys and clothes on the floor, we will put them on the bed, couch, or put them away if we are certain that we know where they go. If you want us to pick up every time we come as well as clean, please be sure to let us know that so we can schedule exact time and give you a more accurate quote.

2.  Does NHS come at the same time of day every time?

It is very unlikely we will be at your home the exact same time, every time. If you have a special requirement on time, please let us know and we will note that on our schedule and call if there is a problem. Please NOTE: We do not leave anyone's home until the job is done. This is very important to remember because it is a firm policy at NHS that even if we have to reduce our rate a little bit to make sure your home is cleaned correctly, that is exactly what we will do. We take pride in our work; our reputation depends on it. We would rather be a few minutes late to our next appointment than not doing an excellent job every time. We will do the same for you. Quality comes first in our family.

3.  Do the people who clean my home wear special uniform?

NHS does not require employees to wear uniforms; however they are outfitted with black or blue Jean pants and a black, white or blue T-shirt. There are many reasons for this. Most of our clients want us to be discreet, and try to maintain a normal household while we're cleaning. Cleaning services that wear uniforms do so at your expense. We work hard to keep our costs down for our clients. Another reason is that we work much more efficiently and get much more done without wearing restrict uniforms.

4.  How many people will be cleaning my home?

We are usually in teams of 2-3 people, but on busy days we could have up to 4 cleaning professionals in your home at the same time.

5.  Will the same cleaning professionals come every time?

Yes. In most cases, you will have the same cleaning professional every time. We try hard to keep everything the same, so you always know what to expect.

6.  Who provides the cleaning supplies?

We provided all cleaning and equipment, unless you have a special request, in which case we may or may not ask you to supply the desired supplies. Stainless steel appliance polishes, furniture polish, floor wash, is special request we do not carry these items on a regular basis. Or you could supply all the cleaning supplies and equipment such as vacuum, broom, mops, buckets, and rags and this way you keep your costs down. Providing your supplies and equipment could save you up to 25% of your regular rates. 

7.  Why do I have to put valuables away?

We ask that you do this only to avoid problem. If your valuables are put away and locked up, you will know exactly where they are. And if they are missing, you will notice that they are missing before we arrive, rather than after. If you have something that is missing, please let us know so that we can keep an eye out for the lost items and to be sure we don't vacuum it up if it's something small.

8.  Do I have to give NHS a key?

No. We have options available to you other than giving us a key to your home. Please contact us by phone to discuss other arrangements. Keep in mind that we keep all clients keys secure at all times. Your name or address is NEVER attached to your key if you choose to give us one. There is a personalize number you can select and the property will be indentify by it.

9.  What happens if I forget you're coming, and you don't have a key to my home?

If we are locked out on your day of services, we do have a $ 55.00 "locked-Out" fee. This is a minimal fee that is in place to cover the cost of transportation, and employee's time as we could have scheduled someone else for that time.

10. Does NHS clean the same things in my home every time?

Not always, it really depends on your home. If your home is very clean we will always do the same things, if you have a busy home with kids, pets and a lot of traffic, dust clutter, etc., we will always do our best but will focus on the dirtiest of areas first.

11. How long NHS been in business?

NHS was born early 2004, and has grown strong on 2005. We have over 30 years of combined experience in professional cleaning.

12. Where is NHS located?

We are a local business and conveniently located in Cecil County North East, Maryland.

13. Can I schedule a deep cleaning at regular intervals?

Sure, you can schedule a deep cleaning at any time. Be sure to give us at least a 48 hour notice. To be sure we are available for the day you're requesting, it is best to give us 7 days notice if at all possible.

14. What other services does NHS offer?

We offer residential, commercial, office cleaning services, move in/out, real estate, new construction, apartments, complex, and condos. We added a few items such as windows, laundry, dishes, and Dry-cleaning as well, please see our list on Services

15. What if I have a special request?

You can call us by phone, e-mail us, or leave a note on the counter. Either way, make sure to give us and advanced notice for the requests that may take more than an extra 1/2 hour or so to complete.

16. What should I do if I notice that something was missed during my cleaning?

Please let us know right away if something was missed during your cleaning. We try very hard, but sometimes we do make mistakes. We guarantee our services, so we will return to correct the problem at no additional charged "See 24 hour Policy".

If it is something small and you want to just let us know for next time, you can call us or e-mail us, or leave us a note on the counter, but please be sure to let us know. We would not want to make the same mistake twice. Communication is very important...If we don't hear from you; we will assume everything is ok. Periodically, we do send our forms to give you another opportunity to let us know if something is wrong.

Again, communication is the key to a lasting relationship.

17.  What type of payment do you accept?

We accept cash, credit cards through PayPal. If paying with PayPal payment has to made in advanced before we come to your home. In the case where payment is made by cash, a receipt will be issued at the time of the payment.

18.  Do i need to put my pets away before you come?

No. We are a pet friendly company. Once we have met the pets and they become familiar with us, they can be left out on their own. Depending on the owners wishes.

19.  Do all your employees speak English?

Absolutely, not only speak English they are also screened for criminal, financial and previous background.

Ready for your FREE ESTIMATE on a classic or customized cleaning?

You can call us at (410) 287.2253 or e-mail us at nityhousekeeping@msn.com