In 2004, while living in North East, Nity and Kay, one of Nity's Housekeeping founders, called a maid services to have her home cleaned. Although she was shocked by how high the prices were, she was looking forward to regaining valuable time. On the day of the cleaning, Kay arrived home eager to see the work that had been done. She was very disappointed. The cleaning team had done a seriously inadequate job. She called the manager of the company to complain. She was not apologetic. Instead, all she said was "Well, we'll be sure to give the cleaning team more detailed instructions next time." Still, Kay persevered. She called another cleaning company. They were even more expensive!!
But Kay reasoned that this must be because they provided better service than the first company. Yet their work was even worse!! No only did they do an extremely poor job of cleaning her home, they had left her dog, Dollie, locked in the bathroom- without water or a toy! There was no way Kay would allow this company in her home again.
But this is not the end of the story; It was only the beginning - the beginning of Nity's housekeeping Services. Kay shared her thoughts with her daughter Nity. The two of them recognized a great opportunity and they opened N. H. S. first tiny 200SF home office in North East, Beulah Farm historic Maryland in January 2004.
Just four year later they expanded Nity's Housekeeping Service's office from 2 people now with more than 4 full time 5 part time employees and have almost 15 permanent clients.
Our formula of quality service, along with a special kind of customer care, was genuinely appreciated by our clients. We are always looking for ways to build a personal relationship with them. Many companies give lip service to their commitment to providing customer service. We live it.
Our customers are the reason we exist. In every interaction that we have with them we endeavor to ensure them that we appreciate their business and work hard to provide the best service we can.