Safety

Keys and Alarm Systems - Most of N.H.S. customers leave a key to their home at our office, and we take extreme measures to protect each key. We assign every customer key a security code and store it in a key safe. Managers will access your key the day of your scheduled cleaning, and then return it to the safe by the end of the day. No identifying information is ever put on any key. Also for your safety, we do not return keys by mail. Customers must come in person to the N.H.S.’s office and present a picture ID before a key will be release. Key replacements / locksmith fees are paid only if keys are lost or missed-coded. There is a $ 50.00 per location liability limit.

If you have an alarm system at your home and it is simple to operate, you can give instructions on its operation to your N.H.S’s service office. However, if your alarm system is complicated, we prefer that your alarm be left off on the day of the cleaning. Please refer to our breakage and loss policy for additional information.

Employees

Our employees are very important to us, and we are very serious about keeping them safe, so they do not use ladders or move anything heavier than 20 pounds. These types of activities put our employees at danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a fridge, oven or sofa, please move it prior to the cleaning to allow access to the desired area.

Cancellation

If it is necessary to cancel or skip any scheduled cleaning day, please notify N.H.S's within 2 business day before the scheduled day. That will allow us to re-assign the services provider or send them to another appointment. If N.H.S's receives less than 2 business days notice, or can't access your home, it will be a fee of $85.00 "Lock-Out Fee".

To ensure that all needs are addressed, please correspond to all requests and changes directly to your N.HS.'s office. Please make sure to send us everything in writing. Cancellation of services required a 30 days written notice. All cancellations must be made in writing for us to stop your service date.If noticed is not given properly your full amount of your cleaning will be charge accordingly to your contract agreement.

Arrival Notices

If you wish to wait for your provider to give them access into your home, please realize that we can give arrival windows of about 4 hours, such as 8:00 AM - 12:00 Noon, or 1:00 PM to 4:00 PM. Many things can affect our schedules, such as cancellations, lockouts or customers adding services. We want to save you time, not make you waste it waiting for us to arrive, leaving a key at the N.H.S. office is the most efficient way for you to provide your service provider access to your home.

Payments & Refunds

    Payments

For your convenience N.H.S. gladly accepting the following methods of payments: Cash, Visa/Master Card, through PayPal, sorry no personal checks are accepted. Customers may leave a credit card number in a secured file with N.H.S. to use in the event you forget to leave your payment on the scheduled cleaning. One time services required a credit card payment for us to be able to reserved your date. No date will be hold to ONE TIME SERVICES.

A $ 15.00 non-payment fee will be incurred if payment is not made on the scheduled service day, and a $ 45.00 fee is applied to all returned business checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.

    Refunds

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 110% satisfied with N.H.S.so refer to our 24 hours Guaranteed.

There are no refunds for gift certificates purchases.

 24 Hour Guaranteed

If you are not completely satisfied with your cleaning, simply inform your N.H.S. office within 24 hours of your services and we will happily re-clean the areas with which you are dissatisfied.

Ready for your FREE ESTIMATE on a classic or customized cleaning?

You can call us at (410) 287-2253 or e-mail us at nityhousekeeping@msn.com